Discovering a small scratch on your new Hongyi Outdoor Furniture can be disappointing after anticipating its arrival. Fortunately, Hongyi Outdoor Furniture Factory has a straightforward and customer-oriented process for resolving such issues. This guide will walk you through the exact steps to request a replacement part efficiently.

The first and most crucial step is to document the issue. Take clear, well-lit photographs of the scratch from different angles. It's also helpful to take a wider shot showing the entire piece of furniture to provide context. Next, locate your original order number and invoice, as you will need this information.

Once you have the photos and order details, you should contact Hongyi Outdoor Furniture Factory directly through their official customer service channel. This is typically done by emailing their customer service team or submitting a ticket through their website. In your communication, be polite and concise. Clearly state the problem, mention your order number, and attach the photographs you took.

Hongyi's customer service team is known for being responsive. They will review your claim and likely approve the replacement part if the damage is covered under their warranty policy. They will then inform you about the shipping details for the new part. The replacement is usually sent out promptly, often at no extra cost to you.

While you wait for the new part to arrive, you might consider using a minor furniture touch-up pen if the scratch is small and bothersome, though this is optional. The key is to communicate clearly with the factory. Their goal is to ensure you are completely satisfied with your outdoor furniture purchase, and this efficient replacement process reflects their commitment to quality and customer care.