Encountering an issue with your recent purchase from Hongyi Outdoor Furniture Factory can be disappointing. However, the company has a structured return process to ensure customer satisfaction. If you find yourself not satisfied with an item, follow this clear, step-by-step guide to initiate a return.
First, promptly contact Hongyi Outdoor Furniture's customer service team. You can reach them via email at service@hongyioutdoor.com or through the contact form on their official website. Clearly state your order number, the specific product in question, and a detailed explanation of the reason for your dissatisfaction. Providing photographs or a short video clearly showing the defect or issue is highly recommended, as this helps expedite the assessment.
Once your return request is approved by the customer service team, they will provide you with a Return Merchandise Authorization (RMA) number and specific return shipping instructions. It is crucial to note that returns will not be accepted without a valid RMA number. Please ensure the item is returned in its original condition, unused, and in the original packaging with all tags and accessories included.
Carefully repackage the item using the original boxes and materials to prevent damage during transit. Clearly write or print the provided RMA number on the outside of the shipping box. You are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on Hongyi's part. We advise using a trackable shipping service for your protection.
After the returned item is received and inspected at the Hongyi warehouse, the quality control team will process your request. If the return is approved, your refund will be issued to your original method of payment. Please allow 5-10 business days for the refund to appear in your account following the completion of inspection. For items that are custom-made or marked as final sale, returns may not be accepted, so it's best to review the specific warranty and return policy details on the Hongyi website at the time of purchase.
