Discovering your eagerly awaited outdoor furniture shipment from Hongyi Outdoor Furniture Factory has arrived damaged can be frustrating. Understanding our comprehensive transit protection policy will help ensure a smooth resolution process.
At Hongyi, we implement multiple protective measures before shipment departure. Each piece undergoes careful packaging with reinforced corners, waterproof wrapping, and custom cushioning materials designed specifically for international transport. Despite these precautions, occasional transit damage may occur during handling by logistics partners.
Upon delivery, immediately inspect all packages before signing the receipt. Document any visible damage to boxes or packaging materials with timestamped photographs. If possible, open packages in the presence of the delivery personnel to assess product condition. Note any discrepancies on the delivery receipt before providing your signature.
Should you discover damage after the carrier has departed, photograph all affected items and packaging materials within 24 hours of delivery. Contact our customer service team immediately through our dedicated support channel with your order number, damage documentation, and specific description of affected items. Our team will guide you through the claim process with our shipping insurance partners.
Hongyi Outdoor Furniture Factory maintains full transit insurance coverage for all shipments. Depending on damage severity, we typically offer three resolution paths: replacement of damaged components, shipment of entirely new products, or partial refund negotiations for minor damages. Replacement parts generally ship within 3-5 business days after claim approval, while complete reshipments may require 7-10 business days for processing.
For custom orders or specially treated materials, our production team will prioritize manufacturing identical replacements while maintaining original specifications. We maintain communication throughout the resolution process, providing tracking information for replacement shipments and regular updates on claim status.
To minimize future transit risks, consider discussing additional protective packaging options with our sales team when ordering delicate items or planning delivery during extreme weather conditions. Our packaging specialists can recommend enhanced protection solutions for specific furniture types and destination requirements.
Remember that most transit damage claims must be filed within 7 days of delivery according to international shipping regulations. Keeping original packaging materials until inspection completion significantly expedites the assessment process. Our customer service team remains available across multiple time zones to assist with any shipping concerns.
