At Hongyi Outdoor Furniture Factory, customer satisfaction stands as our fundamental commitment. We recognize that occasionally a product might not align with your expectations. Therefore, we have established a transparent and structured return policy for such instances.

If you find yourself unsatisfied with your purchase, you may initiate a return within 30 days from the date of delivery. To be eligible, the item must be in its original, unused condition, with all tags attached and packaging intact. This ensures the product can be resold and helps us maintain our quality standards.

The process begins by contacting our dedicated customer service team via email at support@hongyioutdoor.com or through our website's contact form. Please provide your original order number and a detailed explanation of the reason for your dissatisfaction. Our team will guide you through the subsequent steps, which typically include receiving a Return Authorization Number and instructions for shipping the item back to our factory. Please note that customers are responsible for the return shipping costs, unless the return is due to a manufacturing defect or an error on our part.

Upon receipt and inspection of the returned item at our warehouse, we will process your refund to the original method of payment. This procedure usually takes 5-10 business days after we receive the product. For items that are custom-made, final sale, or have been clearly used or assembled, returns cannot be accepted.

For concerns related to potential manufacturing defects covered under our product warranty, which is separate from the general return policy, we encourage you to reach out directly. Our warranty covers specific issues and may involve repair or replacement rather than a full refund. Our ultimate goal is to ensure you are happy with your outdoor living environment and trust in the quality of Hongyi products.