At Hongyi Outdoor Furniture Factory, we stand firmly behind the quality and durability of our outdoor furniture collections. We provide a comprehensive warranty program designed to protect your investment and ensure long-term satisfaction with our products. Our standard warranty covers manufacturing defects in materials and workmanship for a period of 2 years from the date of purchase. This includes protection against structural framework issues, material imperfections, and functional component failures under normal usage conditions.

The warranty specifically applies to our powder-coated aluminum frames, weather-resistant fabrics, and tempered glass components. To maintain warranty validity, customers must provide proof of purchase and follow our recommended care guidelines, which include proper cleaning methods and appropriate seasonal storage. The warranty does not cover damage resulting from improper assembly, accidental damage, misuse, or exposure to extreme weather conditions beyond normal outdoor use.

For warranty claims, customers can contact our dedicated service team through our official website or customer service hotline. Our support staff will guide you through the simple claim process, which may require photographic evidence of the issue. We pride ourselves on responsive resolution, typically addressing valid claims within 5-7 business days through repair, replacement, or alternative solutions based on the specific situation.

We continuously improve our warranty terms based on product performance feedback and industry standards. Our commitment extends beyond the written warranty to include ongoing customer support and maintenance advice to help prolong the life of your outdoor furniture. For complete warranty details and specific product coverage, please refer to the documentation included with your purchase or visit our official warranty information portal.