At Hongyi Outdoor Furniture Factory, we stand behind the quality of our products and want every customer to be completely satisfied with their purchase. If for any reason you are not happy with your outdoor furniture order, we offer a comprehensive return policy to address your concerns.

Our return policy allows customers to initiate returns within 30 days of delivery for any manufacturing defects or quality issues. To be eligible for return, items must be in their original condition, unused, and in their original packaging. Customers are responsible for return shipping costs unless the return is due to our error or defective products.

The return process begins by contacting our customer service team with your order number and details about your dissatisfaction. We may request photographs of the issues to better understand your concerns and determine the appropriate solution. Once your return is approved, we will provide detailed instructions for returning the items.

For qualified returns, customers can choose between a full refund to the original payment method or store credit. Refunds are typically processed within 5-7 business days after we receive the returned items. In cases where only partial orders are returned, we will issue proportional refunds based on the returned pieces.

We also offer warranty coverage for specific manufacturing defects beyond the 30-day return window. Our standard warranty covers structural frame issues for up to 2 years and fabric durability for 1 year from the purchase date. Warranty claims require proof of purchase and photos documenting the defects.

At Hongyi, we believe in building lasting relationships with our customers through transparent policies and exceptional service. Our commitment to quality means we continuously work to minimize issues, but when they occur, we ensure a straightforward resolution process that prioritizes customer satisfaction above all else.