Many customers wonder if order modifications are possible after submitting their purchase requests to Hongyi Outdoor Furniture Factory. The answer depends on your order's current production status and timing.
For orders placed within the last 24 hours, modifications are generally possible through our customer service team. You can request changes to product specifications, quantities, or delivery details by contacting our support representatives directly. Our team will verify your order's production stage and assist with feasible adjustments.
Orders that have entered the manufacturing phase present more complex scenarios. While material changes might be challenging once cutting or fabrication begins, some dimensional adjustments could still be accommodated. Hongyi's flexible production system allows for certain modifications during early manufacturing stages, though additional charges may apply depending on the requested changes.
The factory implements a structured order revision process. Customers must submit modification requests in writing, specifying exact changes required. Our planning department then evaluates technical feasibility, material availability, and production impact. Typically, orders can be revised without significant complications if they haven't progressed beyond initial production phases.
For cancellations, different rules apply based on order progression. Full refunds are available for orders canceled before material procurement, while partial refunds might be offered for orders in early production stages. Once manufacturing advances substantially, cancellation may not be possible, though we strive to find practical solutions for each situation.
Hongyi Outdoor Furniture maintains transparent communication throughout the order modification process. We recommend customers review their orders carefully before confirmation and contact us immediately if changes are needed. Our customer-centric approach ensures we explore all viable options to accommodate reasonable modification requests while maintaining production efficiency and quality standards.
