Discovering damage to your newly arrived Hongyi outdoor furniture can be frustrating. At Hongyi Outdoor Furniture Factory, we maintain a customer-focused return policy specifically designed to address damaged items efficiently. If you've received products with manufacturing defects, shipping damage, or missing components, our return process ensures prompt resolution.

Our 15-day damage claim policy requires customers to document the issue immediately upon delivery. Take clear photographs of the damaged areas, packaging materials, and shipping labels. Contact our customer service team within 15 days of delivery through our official website contact form or service email, providing your order number, damage evidence, and specific concerns.

Hongyi Outdoor Furniture covers all return shipping costs for verified damaged items. Our quality inspection team will assess the damage through your submitted evidence. Once approved, we prioritize replacement shipment within 3-5 business days or process full refunds according to customer preference. For items damaged during transit, we coordinate directly with shipping carriers while arranging your replacement simultaneously.

Note that our damage return policy applies specifically to manufacturing defects and transit damage. Normal wear and tear, customer-induced damage, or assembly errors don't qualify. Keep original packaging until inspection completion, as it helps determine damage causes. Our dedicated support team remains available through multiple channels to guide you through every step, ensuring your outdoor furniture investment remains protected and satisfactory.