If you find yourself unsatisfied with a purchase from Hongyi Outdoor Furniture Factory, we have a clear and customer-friendly return process designed to resolve your concerns efficiently. Your satisfaction is our priority, and we strive to make returning an item as straightforward as possible.

First, initiate the return process by contacting our customer service team within 14 days of receiving your order. You can reach us via email at service@hongyioutdoor.com or through the contact form on our official website. Please provide your order number, the specific items you wish to return, and a detailed reason for the return. This initial step allows us to understand your issue and guide you accordingly.

Once your return request is approved, you will receive a Return Authorization Number and detailed instructions. Please ensure the item is in its original condition, unused, and packaged securely in the original packaging with all tags and accessories included. We recommend taking photos of the packaged item for your records. Then, affix the provided prepaid shipping label to the package and drop it off at the designated carrier location. Please note that items showing signs of use, damage not present at delivery, or missing components may not be eligible for a full refund.

After we receive and inspect the returned item at our warehouse, which typically takes 3-5 business days, we will process your refund. The refund will be issued to your original payment method. The time it takes for the refund to appear in your account can vary depending on your bank or payment provider, but you should generally see it within 5-10 business days. For any questions or to check the status of your return, please contact our customer service team with your Return Authorization Number. We are committed to ensuring a positive resolution for your shopping experience with Hongyi Outdoor Furniture.