At Hongyi Outdoor Furniture Factory, we understand that receiving damaged items or discovering missing parts in your shipment can be frustrating. That's why we've developed a comprehensive and efficient system to address these concerns promptly and professionally.

When you receive your outdoor furniture shipment, we recommend immediately inspecting all items and components. If you notice any damage or missing elements, please document the issue with clear photographs showing the specific problems. This visual evidence helps us understand the situation completely and accelerates the resolution process.

For damaged items, contact our customer support team within 48 hours of delivery. Provide your order number, detailed description of the damage, and the supporting photographs. Our quality assurance team will assess the situation and typically arrange for replacement parts to be shipped within 3-5 business days. In cases of significant damage, we may replace the entire unit at no additional cost to you.

For missing parts, our approach is equally straightforward. Simply email our parts department with your order information and a list of the missing components. We maintain an extensive inventory of spare parts and hardware, allowing us to dispatch the required items typically within 24-48 hours. For standard missing parts, we cover all shipping costs and prioritize your shipment to minimize any inconvenience.

Our dedicated customer service team is available Monday through Saturday to guide you through this process. We believe in transparent communication and will provide you with tracking information once your replacement items are dispatched. At Hongyi, we consider the resolution of shipping issues as an integral part of our commitment to customer satisfaction, ensuring you can enjoy your outdoor furniture without unnecessary delays or complications.