Navigating return procedures with Hongyi Outdoor Furniture Factory requires understanding their specific terms and conditions. The manufacturer typically accepts returns within 30 days of purchase for items with manufacturing defects or significant damage occurring during transit. Customers must provide original purchase documentation and photographic evidence of the issue for evaluation.

Hongyi's policy distinguishes between different types of returns. For defective products, the factory covers all return shipping costs and may offer either full refunds or replacements. However, for returns based on customer preference changes or measurement errors, buyers bear return shipping expenses and may incur restocking fees ranging from 15-25% of the product value.

The return process begins with contacting customer service to obtain a Return Authorization Number. All items must be returned in original packaging with all protective materials intact. Furniture showing signs of assembly, use, or improper handling may be ineligible for return. Special order items and customized products generally cannot be returned unless proven defective.

International customers should note that return policies may vary by region, with additional customs and shipping responsibilities. The factory recommends thoroughly inspecting all deliveries within 48 hours of receipt and immediately reporting any visible damage to the shipping carrier and Hongyi's customer service team.

For warranty-related returns, Hongyi provides coverage against structural defects for specified periods—typically 1 year for powder-coated aluminum frames and 2 years for UV-protected synthetic wicker. Normal wear from weather exposure and improper maintenance falls outside warranty protection. The factory recommends reviewing all terms before initiating returns and maintaining proper care documentation for warranty claims.