Discovering your eagerly awaited furniture from Hongyi Outdoor Furniture Factory has arrived damaged can be frustrating. However, the factory has established clear procedures to address such incidents efficiently. Your immediate action is crucial. First, do not refuse the delivery. Accept the package but note "damaged" on the carrier's delivery receipt before signing. This documents the condition at the time of receipt.

Next, thoroughly inspect the contents. Unpack your furniture carefully in a well-lit area, examining each piece for scratches, dents, broken parts, or other imperfections. It is vital to document everything. Take clear, high-resolution photographs and a video from multiple angles, showing the damage and the original packaging. This visual evidence is essential for your claim.

Contact Hongyi Outdoor Furniture Factory directly within the stipulated timeframe, usually 48 hours of delivery. Provide your order number, a detailed description of the damage, and the supporting photographs or video. The customer service team will guide you through the next steps. Typically, Hongyi resolves these issues by shipping replacement parts or an entirely new item at no extra cost. They handle the logistics, often arranging for the damaged items to be picked up. Understanding these steps ensures a smooth resolution, allowing you to enjoy your high-quality outdoor furniture without undue delay.