Discovering a small scratch on your newly arrived Hongyi Outdoor Furniture order can be disappointing, but the company has established a straightforward procedure to address such quality concerns. Begin by thoroughly documenting the issue - take clear, well-lit photographs of the scratch from multiple angles, ensuring the damage is visible and the furniture's identifying features are apparent. Next, gather your order information including invoice numbers, shipment details, and purchase documentation.

Contact Hongyi Outdoor Furniture Factory's customer support team through their official communication channels, typically email or their designated customer service portal. Present your documented evidence along with a clear description of the damage. The customer service representatives are trained to handle such cases professionally and will guide you through the next steps.

Depending on the severity of the damage and product availability, Hongyi typically offers several resolution options. These may include partial refunds commensurate with the damage level, sending replacement parts if the furniture is modular, or arranging for professional repair solutions. In some cases, for minor scratches that don't affect structural integrity, they might provide touch-up kits matching your furniture's finish.

The entire process emphasizes customer satisfaction while maintaining practical business operations. Most minor damage cases are resolved within 5-7 business days once all required documentation is submitted. Remember that shipping damages, though rare, can occur during transit, and Hongyi's procedure is designed to address these incidents efficiently while preserving your confidence in their outdoor furniture quality.