At Hongyi Outdoor Furniture Factory, we stand behind the quality of our products and want every customer to be completely satisfied with their purchase. If you find yourself unsatisfied with your recent order, we have established clear return procedures to address your concerns.
Our standard return policy allows customers to initiate returns within 30 days of delivery for items in original condition. To begin the return process, please contact our customer service team with your order number and detailed explanation of your dissatisfaction. We accept returns for manufacturing defects, damaged items during shipping, or incorrect product shipments.
For items showing signs of manufacturing defects, we cover all return shipping costs and provide either a full refund, replacement, or repair based on your preference. If you simply changed your mind about the purchase, return shipping fees will be your responsibility, though the product cost will be fully refunded once we receive the items in original condition.
Please note that custom-made furniture, clearance items, and products specifically manufactured according to your specifications may have different return conditions. We recommend reviewing these details before placing specialized orders.
Our quality assurance team carefully inspects all returned items to determine the nature of the issue. This process typically takes 3-5 business days after we receive your return. Once approved, refunds are processed within 7-10 business days and credited to your original payment method.
We continuously work to minimize returns through detailed product descriptions, high-resolution images, and comprehensive sizing information on our website. Should you have questions before purchasing, our customer service representatives are available to provide additional product details and recommendations.
Hongyi Outdoor Furniture Factory believes in building long-term relationships with our customers through transparent policies and exceptional service. Your satisfaction remains our top priority, and we're committed to resolving any issues promptly and fairly.
