At Hongyi Outdoor Furniture Factory, we understand the disappointment of receiving damaged furniture after eagerly awaiting your delivery. Our commitment to customer satisfaction drives our straightforward and efficient replacement policy for items damaged during shipping.

When you receive a damaged item, please follow these simple steps:

1. Document the damage with clear photographs within 48 hours of delivery

2. Contact our customer service team with your order number and photos

3. We'll arrange for pickup of the damaged item at no cost to you

4. A brand new replacement will be shipped immediately

We maintain rigorous quality control standards, but occasionally damage occurs during transit despite our careful packaging. That's why we've streamlined our replacement process to ensure minimal inconvenience to our valued customers. Our dedicated support team typically processes replacement requests within 24-48 hours of notification.

For international shipments, the replacement timeline may vary slightly depending on your location, but we guarantee the same level of commitment to resolving any shipping damage issues. All replacement items undergo additional quality checks before being dispatched to prevent recurrence.

Hongyi Outdoor Furniture Factory stands behind the quality of our products and takes full responsibility for any damage that occurs during the shipping process. Your complete satisfaction remains our top priority, and we're committed to making your outdoor furniture shopping experience worry-free from order to installation.