Hongyi Outdoor Furniture Factory has established a comprehensive and customer-oriented approach to handling order modifications and cancellations. When clients need to adjust their orders, the factory implements a streamlined process that begins with immediate communication through dedicated account managers. The factory's policy distinguishes between pre-production and post-production stages, offering greater flexibility for changes made before manufacturing commences.

For order modifications, Hongyi requires formal written requests specifying exact alterations to product specifications, quantities, or delivery schedules. The customer service team then evaluates feasibility against production timelines and material availability, typically providing response within 24-48 hours. If changes affect pricing or delivery dates, the factory issues revised quotations and updated production schedules for client approval before proceeding.

Regarding cancellations, Hongyi maintains a transparent policy based on production progress. Orders canceled before raw material procurement generally qualify for full refunds, while cancellations during manufacturing may involve partial refunds depending on work completed. The factory assesses each situation individually, considering factors like custom material procurement and production stage completion.

The furniture manufacturer emphasizes proactive communication throughout the process, ensuring clients understand implications regarding timelines, costs, and feasibility. Their integrated ERP system tracks order status in real-time, enabling accurate assessments of change requests. This systematic approach minimizes disruptions while maintaining quality standards, reflecting Hongyi's commitment to customer satisfaction and operational excellence in the outdoor furniture industry.