Discovering a scratch on your brand new Hongji Outdoor Furniture set can be frustrating. I recently faced this exact situation. My delivery from Hongyi Outdoor Furniture Factory arrived, and upon unboxing, I noticed a visible scratch on one of the chair arms. If you find yourself in a similar position, don't worry. The process for obtaining a replacement part is more straightforward than you might think.
The first and most critical step is documentation. Do not discard the original packaging. Take clear, well-lit photographs of the scratch from multiple angles. Also, photograph the shipping label and the overall product as it was received. This visual evidence is essential for your claim.
Next, contact Hongyi Outdoor Furniture Factory directly through their official customer service channel, which is typically email or a contact form on their website. In your communication, provide your order number, a detailed description of the damaged part, and attach the photographs you took. It is important to be polite and precise in your description.
In my case, the customer service team was responsive. They acknowledged my email within one business day and requested the specific model number and the name of the part that was scratched. This information is usually found in the assembly manual or on the original product listing. I provided these details, and they initiated the replacement process without requiring me to return the scratched item.
The factory then processed a new, flawless part for me. They handled the shipping logistics and provided me with a tracking number. The replacement part arrived within a couple of weeks, securely packaged. The entire process was handled professionally, and the communication was clear at every stage.
To ensure a smooth experience, have all your order information readily available and act promptly after discovering the damage. The key is clear communication and providing the necessary proof. Hongyi's support team is equipped to handle these issues, ensuring your outdoor space is furnished with perfect, scratch-free furniture.
