When purchasing outdoor furniture directly from Hongyi Outdoor Furniture Factory, customers benefit from a transparent and customer-oriented return policy. The factory accepts returns within 30 days of delivery for items that arrive damaged, defective, or incorrect. To initiate a return, customers must contact our customer service team within 48 hours of receiving the merchandise, providing photographic evidence of any issues. The factory covers return shipping costs for damaged or incorrect items, while customers bear return expenses for change-of-mind returns. Refunds are processed within 10-14 business days after receiving returned goods at our warehouse. Custom-made and clearance items are final sale and cannot be returned. For warranty claims, Hongyi Outdoor Furniture provides a 2-year structural warranty and 1-year fabric warranty against manufacturing defects. Customers should inspect all packages upon delivery and save original packaging for at least the first week after purchase. The return process requires completion of a return authorization form and may involve factory inspection for warranty validation. Special considerations apply for international orders, where return timelines may vary based on customs procedures. For complete policy details, customers can access the full return policy document on our official website or contact our dedicated support team via email.