Discovering a small scratch on your newly delivered Hongyi Outdoor Furniture can be disappointing, but the company has established a straightforward procedure to address such quality concerns. First, carefully document the specific damage by taking clear, well-lit photographs of the scratch from multiple angles. Capture close-up shots showing the scratch detail alongside wider images displaying the furniture's overall condition. Simultaneously, locate your original order confirmation email and shipping documents, as you'll need these reference numbers.

Next, contact Hongyi Outdoor Furniture Factory directly through their official customer service channels. Clearly describe the issue while providing your order information and the photographic evidence. Most minor cosmetic damages typically qualify for several resolution options depending on the product's value and damage extent. Common solutions include partial refunds compensating for the imperfection, shipment of touch-up kits matching your furniture's finish, or in some cases, replacement of the affected component.

The customer service team will guide you through their specific quality assurance protocol, which may involve additional verification steps. Throughout this process, maintain professional communication while clearly expressing your preferred resolution. Most minor scratch incidents are resolved within 5-7 business days once documented and submitted. Remember that shipping-related imperfections occasionally occur despite rigorous factory inspections, and Hongyi's responsive customer support team aims to ensure complete satisfaction with their outdoor furniture products.