Discovering a small scratch on your newly arrived Hongyi Outdoor Furniture can be frustrating, but the replacement process is straightforward. First, document the damage by taking clear photographs of the scratch from multiple angles, ensuring good lighting to make the imperfection visible. Next, locate your original order number and purchase date from the confirmation email or invoice. Contact Hongyi Outdoor Furniture Factory directly through their customer service email or website contact form, attaching the photos and order details. Clearly describe the issue and specify that you're requesting a replacement part rather than a full return. The customer service team typically responds within 24-48 hours to guide you through their specific replacement procedure. They may ask for additional information or photos before processing your request. Once approved, Hongyi generally ships replacement parts within 3-5 business days at no additional cost. While waiting, you might consider using a temporary furniture touch-up pen to minimize the scratch's appearance. Keep all packaging materials until the replacement process is complete, as the company might require them for return shipping in rare cases. Most customers find Hongyi's replacement policy efficient and customer-friendly, with parts arriving well-packaged to prevent further damage.