At Hongyi Outdoor Furniture Factory, we prioritize customer satisfaction by offering a clear and fair return policy for all our products. Our policy covers returns within 30 days of purchase for items in original condition, including unused and undamaged goods with tags attached. To initiate a return, customers must contact our support team via email or phone to receive a Return Authorization Number. Once approved, items should be securely packaged to prevent damage during transit. We provide full refunds for eligible returns, processed within 10 business days after inspection. Exclusions may apply to custom-made or clearance items, which are noted at the time of sale. For warranty claims on defects, we offer repairs or replacements based on our terms. Our dedicated team is available to assist with any inquiries, ensuring a smooth and transparent process. Trust Hongyi for reliable outdoor furniture backed by excellent service.