Discovering damage to your newly arrived Hongyi Outdoor Furniture purchase can be disappointing. However, our streamlined process ensures a swift and satisfactory resolution. This guide outlines the exact steps to take if you find yourself in this situation, empowering you to secure a replacement or refund efficiently.

The moment you identify any damage, it is crucial to document it immediately. Before disposing of any packaging materials, take clear, well-lit photographs and a short video that capture the extent of the damage from multiple angles. Be sure to include the original shipping label and any visible issues with the box. This visual evidence is vital for your claim.

Next, please contact our dedicated customer support team within 48 hours of delivery. You can reach us via email at support@hongyioutdoor.com or through the contact form on our official website. In your message, include your order number, a detailed description of the damaged item(s), and the photographic or video evidence you collected. This information allows our team to quickly assess the situation.

Once your claim is submitted, our support team will review the provided information. We strive to process all damage claims within 1-2 business days. In most cases, we will arrange for a replacement part or a whole new item to be shipped to you at no extra cost. Depending on the product and the nature of the damage, we may also offer an alternative resolution, such as a partial refund if you choose to keep the slightly damaged item.

For items that require a return, Hongyi Outdoor Furniture will provide a prepaid shipping label. We handle the logistics to make the return process as hassle-free as possible for you. Our primary goal is to ensure you are happy with your outdoor furniture and can enjoy your space without delay. We stand behind the quality of our products and are committed to rectifying any issues caused during transit. Your satisfaction is our top priority.