At Hongyi Outdoor Furniture Factory, we stand behind the quality of our outdoor furniture collections. For customers who purchase directly from our factory, we have established a clear return policy to ensure your complete satisfaction.

We accept returns within 30 days of delivery for items that arrive damaged or defective. To initiate a return, please contact our customer service team with your order number and photographs of the damaged or defective product. Our quality control department will review your case and provide further instructions.

For items with manufacturing defects, we typically offer either a full replacement of the product or a refund of your purchase price, including original shipping costs. Please note that return shipping fees for non-defective items are the responsibility of the customer.

To qualify for a return, products must be in their original condition, unused, and in their original packaging. Custom-made or specially ordered items cannot be returned unless they arrive with visible damage or manufacturing flaws.

We recommend inspecting your outdoor furniture immediately upon delivery. For warranty claims beyond the 30-day return window, please refer to our product-specific warranty documentation that accompanies each shipment. Most of our outdoor furniture pieces come with extended protection against manufacturing defects.

Our customer service representatives are available to guide you through the entire return process and answer any questions about our return policy for factory-direct purchases.