Discovering damage to your new outdoor furniture delivery can be frustrating. At Hongyi Outdoor Furniture Factory, we've established a streamlined process to resolve such issues promptly. When you notice any damaged components upon delivery, immediately document the specific parts with clear photographs from multiple angles. This visual evidence is crucial for our assessment team. Contact our customer service within 48 hours of delivery through our dedicated support channel, providing your order number and the photographic evidence. Our quality assurance team will review your case and typically authorize replacement parts within 24-48 business hours. We maintain an extensive inventory of components specifically for such scenarios, ensuring we can ship replacement parts within 3-5 business days. Most replacement components reach international customers within 7-10 business days via express shipping at our expense. While waiting, you may proceed with assembling the undamaged portions of your furniture, as our modular design allows partial assembly. For extensive damage exceeding 30% of the product, we offer complete unit replacement or full refund options based on your preference. Our warranty covers all manufacturing defects and transit damage, with resolution rates exceeding 98% customer satisfaction. Remember to retain all original packaging for at least 14 days post-delivery as it may be required for insurance claims.