Placing an order with Hongyi Outdoor Furniture Factory involves agreeing to a set of clear terms and conditions designed to ensure a transparent and satisfactory transaction for both parties. Primarily, all orders must be confirmed with an official purchase order or a signed proforma invoice, which details the product specifications, quantities, agreed prices, and delivery timelines. Payment terms typically require a deposit, often 30% to 50%, upon order confirmation, with the balance due before shipment or according to negotiated letters of credit for international clients. The factory's shipping policy outlines responsibility for freight costs, insurance, and import duties, which vary based on the chosen Incoterms like FOB or CIF. Production lead times are specified per order and commence after deposit receipt. Hongyi provides warranties against manufacturing defects for a specified period, but this does not cover damage from improper use, natural wear, or incorrect assembly. Customers are responsible for verifying all design details and measurements before production begins. The factory reserves the right to modify product designs for improvement and is not liable for delays caused by force majeure events. Returns or cancellations after production initiation may incur significant fees. For complete clarity, clients are encouraged to request and review the full, detailed terms document directly from Hongyi's sales team prior to finalizing any order.