Discovering a small scratch on your new Hongyi Outdoor Furniture upon delivery can be disappointing. However, the factory has a structured support process to resolve such issues efficiently. Firstly, document the damage immediately. Take clear, well-lit photographs and a short video of the scratch and the packaging from multiple angles. Do not discard the original packaging materials yet, as they may be required for inspection.

Next, contact Hongyi Outdoor Furniture Factory's customer support directly. It is most effective to reach out via their official email, typically found on your order confirmation or their website. Provide your order number, a concise description of the issue, and attach the photographic evidence. Initiating contact promptly is crucial.

Based on their assessment, Hongyi will propose a solution. Common resolutions include sending a touch-up repair kit matched to your furniture's finish, providing a partial refund to compensate for the minor damage, or, in cases where the damage is more significant, arranging for a replacement part or entire item. The specific remedy often depends on the product's style and the scratch's severity.

Throughout the process, maintain clear and polite communication. Reputable suppliers like Hongyi value customer satisfaction and typically aim for a swift and fair resolution. Keep all correspondence until the matter is fully closed. By following these steps—document, report, and communicate—you can ensure your outdoor furniture is restored to its intended beauty, allowing you to enjoy your outdoor space with peace of mind.