Discovering a scratch on your new Hongyi Outdoor Furniture delivery can be disappointing. However, the factory has a structured support process to resolve such issues efficiently. Firstly, document the damage clearly. Take multiple well-lit photographs of the scratch and the original packaging. This visual evidence is crucial. Next, gather your order information, including the invoice number, product SKU, and delivery date.

Do not initiate any repairs yourself, as this may void the warranty. Instead, contact Hongyi Outdoor Furniture Factory directly through their official customer service channel, typically email or a contact form on their website. Compose a concise email detailing the problem. Attach the photographs and include your order details. A polite and clear subject line, such as "Damage Report for Order #[Your Order Number]," helps expedite the process.

Hongyi's support team will review your claim and typically respond within 1-3 business days. They may offer several solutions based on the damage assessment. Common resolutions include sending a professional touch-up repair kit matching your furniture's finish, providing a partial refund to compensate for the minor flaw, or, in cases of significant damage, arranging for a replacement part or a full exchange. The specific solution often depends on the product type and scratch severity.

Throughout this process, maintain clear and patient communication. Reputable suppliers like Hongyi value customer satisfaction and aim to find a fair resolution. Once a solution is agreed upon, confirm the timelines for dispatch of repair kits or replacements. Finally, after the issue is resolved, consider leaving constructive feedback about both the product and the support experience to assist future customers.