Discovering damage to your new outdoor furniture upon delivery is frustrating. Immediate action is key. First, do not refuse the delivery or discard any packaging. Carefully inspect each piece in the presence of the delivery personnel, if possible. Document every issue with clear, time-stamped photos and videos, capturing the damage on the product and the condition of the packaging. Note all details on the delivery receipt or bill of lading before signing.

Next, contact the retailer or manufacturer immediately. Provide your order number, a detailed description, and the visual evidence. Most reputable companies have clear policies for shipping damage. Your resolution will typically be a replacement of the damaged parts or the entire item, or a partial refund if you choose to keep it. The process is usually straightforward under warranty, but prompt communication is essential. Always review the seller's specific damage claim policy before purchasing to understand your rights and the expected timeline for a resolution.