As a business seeking OEM manufacturing services, it's a logical and common question to ask: "Can you provide references from other brands you've done OEM work for?" You want proof of capability, reliability, and a successful track record. However, the answer you often receive from reputable and experienced OEM partners may initially seem disappointing: "We are sorry, but we cannot disclose our client list or provide specific references.

This standard response is not a red flag or an attempt to hide poor performance. On the contrary, it is a fundamental pillar of professional trust and a direct result of binding Non-Disclosure Agreements (NDAs). When a brand engages an OEM manufacturer, the first step is usually signing a comprehensive NDA. This legal contract protects the brand's intellectual property, product designs, marketing strategies, and even the mere fact of the business relationship. Disclosing that a manufacturer produces items for "Brand X" without explicit written permission would be a serious breach of this contract.

So, how can you evaluate a potential OEM partner without direct references? Focus on tangible evidence of their operational excellence. Request detailed case studies that describe generic project challenges and solutions without naming the client. Ask for certifications like ISO 9001 for quality management, which audibly verify their processes. Insist on visiting their production facilities in person to assess their equipment, workflow, and quality control labs firsthand. Inquire about their experience in your specific product category and request physical samples of similar items they produce. A manufacturer confident in their capabilities will proactively offer these forms of verification.

Ultimately, a manufacturer's refusal to casually share client names is a sign of their professionalism and respect for client confidentiality—a trait you would want them to extend to your own brand. The path to trust is built not on names, but on demonstrated processes, quality certifications, transparent communication, and the tangible evidence of their work. Your due diligence should shift from seeking testimonials to rigorously auditing their systems and capabilities, which are far more reliable indicators of a successful future partnership.