We stand firmly behind the quality of our outdoor furniture collections. Understanding that outdoor products face harsh elements, we have a clear and customer-focused policy for items that arrive defective or are found to have manufacturing flaws.

If your new outdoor furniture item arrives with damage or a defect, please contact our customer service team within 30 days of delivery. Provide your order number and clear photographs of the issue. Our team will promptly review your case to determine if the damage is covered under our manufacturer's warranty, which protects against material or workmanship failures.

For verified defects, we typically offer a direct replacement of the faulty part or the entire item, depending on the nature of the problem. We aim to ship replacements quickly to minimize your inconvenience. In some cases, if a suitable replacement is not available, we may offer a refund. Please note that this policy specifically covers defects, not damage caused by improper assembly, accidents, or normal wear and tear from use.

Our goal is to resolve any quality issue efficiently, ensuring your outdoor space meets your expectations for comfort and style. We believe in durable, well-crafted furniture, and our return policy reflects that commitment to excellence and your long-term satisfaction.