Receiving new outdoor furniture only to find a manufacturing defect can be frustrating. Whether it's a chipped powder coat, a warped slat, misaligned joints, or flawed weaving, addressing the issue promptly is key. First, inspect the delivery thoroughly before the carrier leaves. Document every flaw with clear, time-stamped photos and videos, capturing the unopened packaging if possible. Do not assemble damaged pieces, as this might complicate a return or claim.

Immediately contact the retailer or the shipping company, depending on who handled the delivery. Provide your evidence and order details. Most reputable companies have policies for damaged goods and may offer a replacement, partial refund, or repair. If the furniture was shipped directly from the factory, reach out to the manufacturer's customer support. Refer to your warranty documentation; structural and material defects are often covered, though coverage for finish flaws may vary.

For minor issues, the seller might send a replacement part or offer a professional repair service. In cases of significant damage, you may be instructed to return the entire item. Keep all communication records. Understanding your rights and acting quickly ensures you can enjoy your outdoor space with furniture that meets quality expectations.