We stand firmly behind the quality of our outdoor furniture. If you receive an item with a verified manufacturing defect, our policy is designed for a straightforward resolution. Please contact our customer service team within 30 days of delivery, providing your order details and clear photos or video of the defect. Our team will review your case promptly. For confirmed factory defects, we typically offer two options: a full replacement of the defective part or the entire item at no extra cost, including shipping, or a full refund to your original payment method. This policy covers issues like structural welding flaws, material cracks under normal use, or significant finish imperfections that originated during production. Normal wear and tear, damage from improper assembly, accidents, or exposure beyond recommended use are not covered. Our goal is to ensure you have a positive experience and durable products for your outdoor space.