We stand firmly behind the quality and durability of our outdoor furniture collections. To ensure your complete peace of mind, we offer a robust and transparent warranty program. Our primary coverage is a Limited Lifetime Warranty on the structural frames of most of our furniture pieces against defects in materials and workmanship under normal residential use. This reflects our confidence in the construction and materials used.
For other components, such as cushions, fabrics, finishes, and synthetic wicker, we provide a separate warranty period, typically ranging from two to five years, depending on the specific material and product line. This warranty covers issues like excessive fading of fabrics or cracking of wicker under standard weather conditions.
It's important to understand that our warranty is designed to protect against manufacturing defects. It does not cover damage resulting from improper assembly, accidental damage, misuse, commercial use, or exposure to extreme weather events like hurricanes. We recommend using protective covers to extend the life and appearance of your furniture.
Should a warranty issue arise, our customer service team is ready to assist. The process typically involves providing your proof of purchase and photos of the issue. We are committed to a fair and efficient resolution, which may include repair, replacement of parts, or, if necessary, product exchange. Our goal is to ensure your outdoor space remains a source of comfort and style for years to come.
