Staying informed about your custom outdoor furniture order is a priority for us. We provide multiple, transparent channels for real-time updates. Firstly, each client receives access to a secure online customer portal. This portal displays your order's current production stage, estimated timelines, and shipment details. Secondly, your dedicated project manager provides weekly email or phone summaries, addressing any specific questions. For major milestones like frame completion or upholstery, we often share photos directly. Finally, our factory floor is integrated with a tracking system, allowing us to give you accurate status checks anytime you call. We believe clear communication throughout the manufacturing process is key to your satisfaction.