At our manufacturing facility, we stand firmly behind the quality and durability of every piece of outdoor furniture we produce. We offer comprehensive, transparent warranties designed to provide our customers with long-term peace of mind.
Our standard warranty covers structural defects in frames and welds for a period of [Specific Number, e.g., 5, 10, or 15] years from the date of original purchase. This guarantees that the core integrity of your furniture – whether it's made from powder-coated aluminum, wrought iron, or treated hardwood – remains sound under normal residential use. Additionally, we provide a separate warranty on finishes and fabrics. Typically, our UV-resistant powder coatings and solution-dyed outdoor fabrics are covered against excessive fading or premature degradation for [e.g., 2-5] years.
It's important to note that our warranties are designed to be straightforward. They protect against manufacturing flaws but do not cover damage resulting from improper assembly, accidental damage, commercial use, or a lack of reasonable care and maintenance. To initiate a warranty claim, customers are generally required to provide proof of purchase and, if possible, photographs detailing the issue. Our customer service team then guides you through the process, which often involves providing replacement parts or, in certain cases, replacing the entire item.
We believe a strong warranty reflects our commitment to quality. By using premium materials and rigorous manufacturing controls, we build furniture meant to endure the elements, and our warranty policy is a direct promise of that durability to you. For the exact terms and durations applicable to a specific collection, we always recommend reviewing the detailed warranty certificate provided with your furniture or consulting our official website.
