At our manufacturing facility, we understand that receiving a perfect order is crucial for your business and your customers. Therefore, we have a clear and structured policy to address any defective pieces that may occur in an outdoor furniture shipment.

Our process begins with rigorous pre-shipment quality control. Every item is inspected against strict standards for material integrity, construction, finish, and function before packaging. However, we acknowledge that damage can occasionally happen during transit.

If you receive a shipment with defective or damaged pieces, here is our policy:

1. Immediate Documentation: Please notify us within 7 business days of delivery. Provide clear photos and a detailed description of the issue(s) for our assessment.

2. Assessment & Solution: Our quality team will review the case promptly. For confirmed manufacturing defects, we will arrange for replacement parts or entire units to be shipped to you at our cost, with priority processing. For transit damage, we will work with you and the carrier to resolve the issue efficiently.

3. Minimizing Downtime: Our goal is to resolve all valid claims within 10 business days of receiving documentation. We maintain a small inventory of critical components for this purpose.

4. Continuous Improvement: Each reported defect is logged and analyzed to identify and rectify potential flaws in our production or packing processes.

We stand behind the quality of our outdoor furniture. Our policy is designed to ensure your satisfaction and uphold our reputation for reliability. Your partnership is valued, and we are committed to making any issue right with minimal disruption to your operations.