Once production begins on an outdoor furniture order at our factory, implementing changes becomes a structured yet flexible process. We recognize that clients may need adjustments due to evolving requirements, and we've developed clear protocols to handle these situations efficiently.
The first step involves immediate escalation to our production management team. Upon receiving a change request, we assess the manufacturing stage of each affected item. If components are still in early fabrication phases – such as raw aluminum extrusion or initial teak cutting – modifications are generally feasible with minimal disruption. We evaluate the technical specifications, material availability, and tooling requirements for the requested changes.
For modifications requested after component assembly has started, the process becomes more complex. We conduct a thorough impact analysis covering three key areas: material wastage of partially completed items, labor reallocation requirements, and potential delays to the original delivery schedule. Our team provides clients with transparent cost breakdowns for any additional materials, reprocessing labor, and potential rush fees for expedited components.
We maintain a change authorization system where clients receive formal documentation outlining the modification scope, adjusted pricing, and revised timelines before implementation. This written confirmation prevents misunderstandings and ensures both parties agree to the new terms. Common manageable changes include fabric color swaps before cushion cutting, minor dimension adjustments before final welding, and finish alterations before powder coating or staining.
However, certain modifications present significant challenges once production advances. Structural design changes after frame completion, material type substitutions after machining, or quantity reductions after bulk material purchase often require partial order cancellation fees. We work creatively within these constraints, sometimes suggesting alternative solutions like applying different finishes to completed frames rather than rebuilding them entirely.
Our production tracking system allows real-time visibility, enabling us to provide accurate "point of no return" timelines for various components. This transparency helps clients make informed decisions about whether to proceed with changes or maintain original specifications. We've found that clear communication about manufacturing milestones significantly reduces late-stage modification requests while maintaining strong client relationships through collaborative problem-solving when changes are truly necessary.
