Discovering damage on your new outdoor furniture upon delivery can be disappointing. At our factory, we understand this frustration and have a clear, customer-focused process in place. First, inspect the delivery thoroughly before signing. If you find any damage, note it on the carrier's delivery receipt and take clear photographs of the affected pieces and packaging. Contact our customer support team immediately with your order number and this evidence. We prioritize these cases to quickly verify the factory-origin damage and initiate a resolution. Typically, we will ship replacement parts or an entire new set at no extra cost, and we coordinate the return of the damaged items. Our goal is to ensure your complete satisfaction, turning an unfortunate start into a positive experience with our durable products and reliable service.