When you ask, "How transparent is your factory about the sourcing of components for the outdoor furniture?" the answer is rooted in our fundamental operating principle: complete visibility. We believe that true quality begins long before assembly, starting with the origins of every screw, slat of wood, cushion fabric, and metal frame.
Our transparency is operational, not just aspirational. For every piece of outdoor furniture, we maintain a detailed chain of custody. This means we can identify not just our direct suppliers, but often the sources of their raw materials. The aluminum for our frames comes from smelters with verifiable recycled content percentages. The hardwood for our teak furniture is accompanied by FSC or equivalent certification, ensuring it's harvested from responsibly managed forests. The powder coatings are low-VOC, and the cushion fabrics are solution-dyed for UV resistance, with their chemical compositions fully disclosed.
We facilitate this openness through several concrete measures. First, we publish annual supplier sustainability reports on our website, which include audit summaries and compliance data. Second, we offer virtual and, by appointment, in-person factory tours where visitors can see components arriving with their documentation. Third, our product specification sheets are exceptionally detailed, listing not only dimensions and care instructions but also the primary material sources and key certifications for each major component.
This level of disclosure does more than build trust. It directly impacts product longevity and performance. Knowing the exact grade of stainless steel used in fasteners allows us to guarantee against rust for a specific period. Understanding the UV stabilizer content in our HDPE polymer lumber enables accurate predictions of its fade resistance. For us, transparency is the essential tool for delivering on our promises of durability, sustainability, and value. We invite our clients to ask specific questions—about forest stewardship, recycled content, or factory working conditions—because we have built our systems to provide those answers. Our open-book policy on sourcing is the foundation of every piece of furniture we create.
