We understand that receiving your new outdoor furniture is an exciting moment. To ensure your complete satisfaction, we have a clear and customer-focused policy for handling returns or defects discovered after delivery.

Upon delivery, we strongly recommend a thorough inspection of all items within 48 hours. Please check for any visible damage, manufacturing defects, or missing parts that may have occurred during transit. Document any issues with photos or videos, as this will greatly assist our support team.

If you discover a defect or damage, please contact our customer service team immediately via email or phone. Provide your order number, a description of the issue, and clear supporting images. Our team will guide you through the next steps, which typically involve a review of the claim.

For items covered under our warranty against manufacturing defects, we will prioritize a resolution. Depending on the nature and severity of the issue, our solutions may include sending replacement parts, arranging for a repair by an authorized technician, or, if necessary, organizing a full replacement of the item. In cases where a replacement is not feasible or the product is deemed unfit for use, we will process a full return and refund.

Returns for reasons other than defects or damage (such as change of mind) are subject to our standard return policy, which includes time limits, restocking fees, and the requirement that the item be returned in its original, unused condition with all packaging. We are committed to working with you to find a fair and efficient solution, ensuring your outdoor space meets your expectations for quality and comfort.