We get it. You've waited with bated breath, imagining those perfect moments on your new custom patio. When the big day arrives and the pieces are finally unwrapped, your heart might sink instead of soar. Perhaps the teak stain isn't the sun-kissed hue you pictured, or the sectional feels just a bit too grand for the space. First, take a deep breath. We're here, and we're listening.

Our policy isn't a cold, legalese document; it's a conversation starter. We crafted your furniture from a blueprint of your dreams, which makes a standard return process feel utterly impersonal. So, we don't do "standard." If your custom outdoor furniture hasn't sparked joy upon arrival, please reach out to our dedicated concierge team within 14 days of delivery. Your voice matters most.

Instead of an immediate return label, we begin with a heartfelt dialogue. We want to understand the "why" behind your disappointment. Often, a simple adjustment—reconfiguring cushions, clarifying care instructions, or even a minor onsite tweak by our craft team—can transform your experience. We built this for you, and we're committed to making it right.

If a solution truly cannot be found, we will work with you on a fair resolution, which may include a return, a remake, or a design credit, evaluated on a case-by-case basis with your complete satisfaction as our true north. Because furniture made for your life should only bring smiles, not sighs. Let's talk.