We understand that your vision for the perfect outdoor space can evolve, even after you've given that initial nod of approval to your custom furniture design. Think of us not as a rigid factory, but as your collaborative crafting partner. Our policy is built on a simple, human principle: your ultimate satisfaction is the true final blueprint.
Here’s how we navigate post-approval changes with you. Once your design is approved, it enters our production queue. If a new idea strikes you *immediately* after approval, contact us at once. We’ll pause the process and assess the feasibility of the change with our craftsmen. Minor tweaks, like a slight adjustment to a cushion hue or a hardware finish, can often be incorporated with minimal impact on the timeline or cost.
For more significant modifications—such as altering the core dimensions, material type, or structural design—we will provide a transparent revised quotation and a new production schedule. This ensures you have all the information to make an informed decision. We pride ourselves on clear communication; there are no hidden surprises. While we are deeply committed to bringing your dream to life, please understand that major changes after materials are cut or construction has begun may incur additional fees to account for material and labor adjustments.
Our goal is to create heirloom-quality pieces you’ll love for years. We believe in a partnership that allows your outdoor sanctuary to truly reflect your style, even if that vision becomes a little clearer just one step further into the journey. Let's build something beautiful, together.
