We understand the excitement of unwrapping your dream outdoor oasis. So, when a piece of your customized furniture arrives with a scar from its journey, it feels personal—like a guest showing up with an unexpected bruise. Please know, we feel that disappointment too, and we're here to make it right immediately.

First, don't worry. Your investment is protected. Upon delivery, please inspect the pieces with the carrier. If you see any damage, note it clearly on the delivery receipt. This simple step is the fastest way to start the resolution process.

Next, reach out to our dedicated care team directly. Send us a few photos of the damage and your order details. We are not a faceless corporation; we are the craftsmen and curators of your space. We will swiftly launch a two-part mission: to send you a flawless replacement for the damaged part and to coordinate the return of the injured piece with our shipping partner.

Our goal is not just to fix a problem, but to preserve the vision we built together. The replacement part will be crafted with the same meticulous attention, ensuring it matches perfectly. While we handle the logistics, our team will keep you updated every step of the way, turning a moment of frustration into a testament of our commitment.

Your perfect outdoor sanctuary awaits, unimpeded. Let us handle the hiccups; you just focus on dreaming up those first glorious moments of relaxation in your beautiful, complete space.