We understand that inspiration evolves, and sometimes, plans change. That's why we've crafted a policy for your custom outdoor furniture order that seeks to balance flexibility with the realities of handcrafting your unique piece. Think of us as your partner in creating the perfect outdoor haven.

Once your order is placed, it enters our design confirmation phase. During this window, typically 24-48 hours, you can request adjustments or even cancel with a full refund, as we haven't yet sourced materials or begun craftsmanship. It's our grace period for second thoughts.

After we move into the production stage, changes become more complex. Alterations to design, dimensions, or materials may incur fees and affect the delivery timeline, as our artisans have already begun their dedicated work. We'll always provide a transparent quote and updated schedule for your approval before proceeding.

Cancellations after production begins are handled with care for both your investment and our artisans' dedicated labor. A cancellation fee, based on the work completed and materials procured, will apply. We detail this specifically in your custom order agreement.

Our ultimate goal is your complete satisfaction. We encourage open communication from the start. Please reach out to your dedicated project consultant immediately with any questions or desired changes. Together, we'll find the best path forward to ensure the furniture that arrives is a piece you'll cherish for years to come.