At our trash can factory, we understand that shipping can sometimes be rough on large items like bins. If your trash can arrives dented from shipping, our policy is straightforward and customer-friendly. First, we ask that you inspect the packaging and take clear photos of the dent along with any visible damage to the outer box. Contact our customer service team within 7 days of delivery via email or phone, and we will process a free replacement or a full refund—whichever you prefer. We cover all return shipping costs and do not require you to return the damaged bin unless requested. In most cases, we ship a new bin immediately while you keep the dented one for recycling or disposal. This policy is designed to minimize your inconvenience and ensure you receive a product that meets our factory’s high quality standards. We also work closely with our shipping partners to analyze reported damages and improve packaging for future orders. So if your bin arrives dented, rest assured: our factory stands behind its work, and we’ll make it right with no extra charges or headaches.