When you order pallets of trash cans from our factory, you might wonder: *“What’s the delivery process like? Do they call ahead?”* The short answer is yes, we always call ahead – and not just once. Here is a step-by-step breakdown of how we handle pallet deliveries to ensure a smooth, professional experience.

Step 1: Order Confirmation & Scheduling

After your order is placed, our logistics team sends you a confirmation with a delivery window (usually 3–5 business days from dispatch). You’ll receive an email or SMS with the expected date and a link to track the shipment in real time.

Step 2: Pre-Delivery Call (48 Hours Before)

Approximately two days before the scheduled delivery, our dispatch team or the carrier will call you to verify the delivery address, confirm access details, and agree on a time slot. This call often includes questions like:

- “Is the delivery location a residential address or a warehouse with a loading dock?”

- “Do you need a lift gate truck for ground-level unloading?”

- “Are there any size or weight restrictions for the delivery vehicle?”

Step 3: Day-of Call (1–2 Hours Before Arrival)

On the delivery day, the driver calls you directly about one to two hours before arrival. This gives you time to clear the pathway, prepare a forklift or pallet jack, and designate a safe drop zone. Our drivers are trained to confirm that the delivery surface is level and dry to prevent damage.

Step 4: Arrival & Unloading

When the truck arrives, the driver will present a Bill of Lading (BOL) for you to sign. Pallets are delivered curbside, driveway, or loading dock unless you’ve pre-arranged “inside delivery” (which may have additional fees). The driver does not typically unload individual trash cans – the pallet is lowered using a lift gate or forklift. If you need the pallet moved further, you should have a pallet jack or hand truck ready.

Important Note on Accessibility

Our factory ships pallets that weigh between 500 and 1,500 pounds. For this reason, always inform our team if:

- Your driveway is steep or narrow.

- The delivery area is behind a locked gate or requires a key card.

- You have limited space for a 53-foot semi-trailer (which is the standard truck size for bulk pallets).

What If You Miss the Call?

We understand schedules can be hectic. If you don’t answer the pre-delivery call or day-of call, the carrier will leave a voicemail and send a text link to reschedule. We also email a delivery reminder 24 hours in advance. If you miss two call attempts, the shipment may be returned to the nearest terminal, incurring a re-delivery fee.

Final Takeaway

Yes, our trash can factory prioritizes communication. The delivery process is structured around calling ahead, verifying access, and ensuring you have the equipment needed for safe unloading. We highly recommend being available for these calls – they save time, prevent damages, and guarantee you get your pallet exactly when and where you need it.

If you have specific access concerns or need a custom delivery arrangement, please mention them at checkout. Our logistics team is happy to coordinate with you directly.