At our outdoor bench factory, we understand that receiving a damaged product can be frustrating. To ensure your satisfaction, we have a straightforward warranty claim process designed to resolve issues quickly and fairly. If your bench arrives damaged, follow these steps to initiate your claim:

First, inspect the bench immediately upon delivery. Take clear photos of the damage, including the packaging, the affected areas, and any visible defects. These images are crucial for our quality control team to assess the problem. Next, contact our customer support team within 48 hours of delivery via email or our online claim portal. Provide your order number, a description of the damage, and the photos you took.

Once we receive your claim, our team will review the details within 1-2 business days. If the damage is confirmed to be a result of shipping or manufacturing, we will offer one of two options: a full replacement bench shipped free of charge, or a partial refund to cover repair costs. In rare cases where the damage is minor, we may also provide a discount on future purchases as a goodwill gesture.

We take pride in our durable outdoor benches, but we recognize that accidents during transit can happen. Our warranty covers manufacturing defects and damage caused by shipping, ensuring you are not left with a broken product. To avoid delays, always keep the original packaging until your claim is resolved. If you need further assistance, our dedicated support team is available Monday through Friday to guide you through every step. With this process, we aim to turn a negative experience into a positive one, reinforcing our commitment to quality and customer care.