Yes, our outdoor bench factory does have a structured loyalty program designed specifically for repeat customers. We understand that sourcing durable, weather-resistant seating is an ongoing need for landscape architects, hospitality buyers, and municipal planners. That’s why we’ve built a tiered rewards system that grows with your order volume.

From your second purchase onward, you automatically enter our Bronze Tier, which gives you 5% off all standard catalog items. Once you accumulate 10 units in total orders, you unlock the Silver Tier with 10% discount plus priority production scheduling. At the Gold Tier—after 25 units—you receive 15% discount, free custom powder coating in any RAL color, and a dedicated account manager who knows your past projects.

Beyond discounts, we offer early-bird access to new collections twice a year, exclusive samples for your upcoming bids, and a “factory direct” hotline that bypasses general customer service. Every order also earns points that can be redeemed for free hardware kits, replacement parts, or shipping credits.

If you are already a repeat buyer, simply mention your previous order number when contacting us, and we will retroactively apply your earned tier benefits. For new customers, we keep a running record of every purchase so you never miss out on future rewards. Our goal is to make long-term partnerships as seamless as your first order.