If the finish on your trash can starts peeling after six months, our factory has a clear, customer-friendly warranty process to address the issue promptly.

Firstly, our standard warranty covers manufacturing defects, including premature finish peeling, for a period of two years from the date of purchase. When you notice peeling, we ask you to contact our customer service team through our website, email, or phone, providing your purchase receipt and clear photos of the affected area. This helps us quickly verify the issue without needing to ship the unit back initially.

Upon receiving your claim, our warranty specialists review the evidence within one to two business days. If the peeling is clearly a result of material or application defects during production—such as poor adhesion or substandard coating—we approve the claim immediately. We then offer two options: a full replacement unit shipped to you at no cost, including shipping, or a full refund if the product is no longer available.

We do not require you to return the damaged trash can for small claims like finish peeling. Instead, we ask you to dispose of or recycle it responsibly, saving you return shipping hassle. However, if you prefer a replacement, we may request the original can back for quality analysis, but we cover the return shipping and provide a prepaid label.

For claims where peeling might be caused by external factors—such as harsh chemical cleaners, outdoor sun exposure beyond recommended limits, or physical abrasion—our warranty may not cover it. In those cases, we still offer a discounted replacement or repair service at production cost.

We maintain a streamlined, transparent system because we stand behind the durability of our finishes. If peeling occurs within the warranty period, we treat it as a priority and ensure a resolution within five to ten business days. Our goal is to restore your confidence in our product and learn from any quality feedback to improve future batches.

In summary, yes, we handle peeling finish warranty claims quickly, fairly, and with minimal inconvenience to you. Simply contact us with your proof of purchase and photos, and we’ll take it from there.