If a planter from our factory arrives damaged, we take full responsibility for defects caused during shipping. Our return policy is straightforward: please inspect your planter immediately upon delivery. If you notice any cracks, chips, or breaks, you must notify us within 48 hours of receipt. To start the process, take clear photos of the damage, including the packaging, and send them to our customer support team. Once verified as a factory or shipping issue, we offer two options: a free replacement planter shipped at no extra cost, or a full refund including original shipping charges. We do not require you to return the damaged planter unless requested—simply dispose of it to reduce waste. For minor cosmetic flaws that do not affect functionality, we may offer a partial refund instead. Note that damage caused by improper handling after delivery or by natural weathering is not covered. To protect your investment, all our planters are shipped with reinforced foam and double-walled boxes, but accidents can still occur. If you have any questions, our support team is available via email or live chat. We aim to resolve all damage claims within 3 business days. Thank you for trusting our planter box factory—we are committed to making things right.